Los Angeles City College Library

 

          Welcome to Live Online Reference.



          
DO NOT USE THIS SERVICE IF YOU ARE IN THE LACC LIBRARY.
          This chat session goes to a librarian somewhere else in the state or country.

          
Please be patient as the librarian may be assisting several students at once.
          
Do not disconnect until librarian provides the information.

          This service is for help with research. If you have other concerns, please email
          Library Department Chair Barbara Vasquez at vasquebj@lacitycollege.edu.

Instructions

    Please enter the information requested on the right hand side of your browser window.

The 'Email Address' field is a required field. At the conclusion of the session,
a complete transcript, including all chat and links to Web sites visited will be emailed
to you.

If you are using Internet Explorer, Mozilla Firefox, Chrome or Safari, and have
"session cookies" enabled in your browser, the librarian should be able to take you
to various Web sites to show you the answers. We will be able to "chat" with you
in real time and send you Web pages via your browser during the session.

Opera, and AOL's browser are not supported.

If you are a MAC user we will be able to send you web pages, but you will not be able
to take us to other websites during the session.

    We are prepared to answer reference questions and provide brief information about your
     local library. The normal session is less than 15 minutes. The librarian can either give you
    the answer, or show you how to find the answer yourself next time,if you like.

    Session Guidelines

    Please do not try to bookmark (add to favorites) or print anything during the session!
    At the end of the session, you will receive a list of live links, which will allow you to go back
   and visit all of the pages the librarian showed you.
   You can bookmark anything you want at that time. If you try to bookmark during the session,
   you may experience a disconnect.

   There are forward, back and refresh buttons within the software's shared webpage frame that
    you can use.

   If you must open a second browser for any reason while connected, please use the "start" menu
    or taskbar shortcut, not control "n" or File "new".
    If you do so, you will crash.

    Thank you for using our online live reference service!